Returns & Refunds policy
Returns and Refunds Policy
1. Order Cancellation
You have the right to cancel your order within seven (7) days from the date you received the goods, or from the date a third party (appointed by you, other than the carrier) takes possession of the goods, without providing any reason.
To exercise your right of cancellation, you must inform us of your decision through a clear and written statement via email at geneenhancer@gmail.com.
We will process your reimbursement no later than fourteen (14) working days from the day we receive the returned goods. The refund will be issued using the same payment method as the original transaction, and you will not incur any fees for the reimbursement.
2. Conditions for Returns
To be eligible for a return, the following conditions must be met:
The goods must have been purchased within the last seven (7) days.
The goods must be in their original packaging and in an unused, resalable condition.
The following items cannot be returned:
Goods that have been custom-made or personalized to your specifications.
Goods that are perishable or have an expired shelf life.
Goods that have been unsealed after delivery and are not suitable for return due to health protection or hygiene reasons.
Goods that have been inseparably mixed with other products after delivery.
Free gifts: Any free gift received as part of a purchase is not eligible for return or refund in the event of damage or defects.
We reserve the right to refuse returns that do not meet the above conditions at our sole discretion.
3. Returning Goods
You are responsible for the cost and risk of returning the goods. Please send the items to the following address:
Gene Enhancer Enterprise
33A-1, Sommerset Close, Jalan Yaacob Latif,
Bandar Tun Razak, 56000 Kuala Lumpur, Malaysia.
We cannot be held responsible for goods that are damaged or lost during return shipment. We strongly recommend using a trackable and insured shipping service. Refunds cannot be issued without actual receipt of the goods or proof of a received return delivery.
4. Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us at:
Email: geneenhancer@gmail.com
We appreciate your understanding and cooperation in ensuring a smooth return process.